Dapper Sports and Awards is committed to making our customer’s experience as enjoyable as possible. We update our content and links as often as we can, in order to stay current with industry trends and our factory/partners’ status.
Please note that we are not responsible for information that is available on any third party site that you may visit from this site. Please contact us if you do find information that may require clarification or updating.
Our customers always receive digital confirmations of their orders directly from Dapper Sports and Awards, which require review and digital signed agreement on our online Approval page, prior to us proceeding with the project or order. This assures both parties that the project will be completed according to the signed agreement confirmation.
REFUND POLICY
Our orders are custom made, assembled, imprinted and fulfilled by our industry/factory partners. Our factory produces each order, based on the customer’s order specifications, which are confirmed using detailed order confirmation and artwork approval forms.
We exercise great care in ensuring that customers fully understand our detailed order confirmations and artwork approval forms, prior to digitally signing and approving. Changes may be made, by emailing directly or submitting your request on our online forms.
Once we receive your signed approval, orders are immediately scheduled into production, and we cannot guarantee that additional changes can be made. Please be sure of your specifications and requirements before submitting your online approval.
Our proofing and approval system guarantees 100% accuracy in what the customer requested and approved, compared to what our factory will produce.
For this reason, we do not offer refunds. All promotional product sales are final.
However…
We do fully guarantee our products, accuracy and workmanship. And we have a stellar record of success.
If your order does not match the specifications that you approved, we will replace it, or offer an agreeable solution.
Dapper Sports and Awards reserves the right to make the final decision on whether to repair, replace, credit or offer alternative solutions.
We prefer to have happy customers, so we will work to provide the best solution possible.
Please use our contact form or call us, if you have any questions on our Terms or Policies.